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Refund Policy

Last Updated: March 17, 2026

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At Upper Echelon Coaching, all coaching services, programs, and digital products are delivered with care, intention, and a commitment to a high‑quality client experience. Because coaching requires time, preparation, and reserved scheduling, the following refund policy applies to all purchases.

 

1.  All Sales Are Final

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All payments for coaching sessions, packages, programs, group coaching, workshops, and digital products are non‑refundable.
Once a purchase is made, no refunds will be issued.

 

This includes:

  • Single coaching sessions

  • Multi‑session coaching packages

  • Group coaching programs and cohorts

  • Workshops or live events

  • Digital materials or resources

 

2. Extenuating Circumstances

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Refunds may be considered only in rare, extenuating circumstances, at the sole discretion of Upper Echelon Coaching.

 

Examples may include:

  • Serious medical emergencies

  • Significant life‑altering events

  • Situations that make continued participation impossible

 

Documentation may be requested.

 

Approval is not guaranteed and is evaluated on a case‑by‑case basis.

 

3. Rescheduling Policy

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We understand that schedules can shift. If you need to reschedule a session:

  • You must provide at least 24 hours’ notice

  • Sessions canceled with less than 24 hours’ notice may be forfeited

  • Missed sessions (no‑shows) are considered used and cannot be rescheduled

 

Rescheduling is subject to availability and must occur within the agreed‑upon coaching period.

 

4. Coaching Packages & Expiration

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Coaching packages must be used within the timeframe outlined at the time of purchase.
Unused sessions do not roll over, extend, or qualify for refunds.

 

5. Group Coaching & Programs

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Due to the nature of group experiences and limited enrollment:

  • All group coaching payments are non‑refundable

  • Missed sessions cannot be rescheduled or credited

  • If you choose to discontinue participation, no refunds are provided

 

6. Commitment to Client Experience

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We are committed to delivering a supportive, high‑quality coaching environment. If you have concerns about your experience, we encourage you to reach out so we can address them promptly and professionally.

 

7. Contact

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For questions about this Refund Policy, please contact:​ charlise@upperecheloncoach.com

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